The following answers and questions may vary in the participating countries.

The HPE ENGAGE & GROW Program is designed for HPE Silver, Business and Proximity Partners as well as authorized distributors in selected countries (and Platinum and Gold Partners in selected countries and with limitations). Partners who have received an invitation can take part in the HPE ENGAGE & GROW program.

An authorized manager of the company registers the company and decides whether the company will use a single prepaid credit card for the whole company or every member of the sales team will receive their own prepaid credit card*. The manager then defines a program administrator who invites the members of the sales teams to the HPE ENGAGE & GROW portal. Each member of the sales team will receive a personal login for the HPE ENGAGE & GROW website (certain exceptions may apply depending on partner level and participating country*. Please see terms & conditions).

The company sales team can collect BonusPoints through the purchase of predefined HPE products at authorized HPE Distributors. Company related sales targets for turnovers of certain product categories can be determined by HPE. Each team member can access the HPE ENGAGE & GROW portal and see the team's performance.

At the end of the incentive period, the administrator distributes the BonusPoints (in accordance with the number of points achieved in the team) to the company’s card* or the cards* of the members of the sales team (certain exceptions may apply depending on partner level and participating country). The BonusPoints will then be converted to a monetary value onto the prepaid credit card*.

The value of a BonusPoint is 1€ / £1 (UK&I).

Naturally there is only a limited number of BonusPoints (budget) for each HPE ENGAGE & GROW Incentive. However, the teams can compete with one another and collect BonusPoints until the general maximum limit for one Incentive has been reached. That means until the available budget has been exhausted. There is also a maximum limit of BonusPoints a company can earn based on the number of registered Engage & Grow users. The max limit may vary per country and based on partner membership level and has been specified in the Terms and Conditions.

Unless you are an HPE ENGAGE & GROW program administrator, you cannot redeem your BonusPoints yourself. Instead, your administrator credits a certain cash amount to the prepaid credit card at the end of the Incentive period. When all sales results have been updated and BonusPoints are available, the admin gets a call for distribution of BonusPoints to the card(s). The distribution must be made within 4 weeks, otherwise it expires.

In 210 countries at 36 million points of acceptance, including online. In fact, you can use it wherever MasterCard credit cards are accepted.

Since your HPE ENGAGE & GROW credit card is a prepaid credit card*, only the actual amount on the card will be available for shopping activities. To go beyond this amount is impossible. Purchases exceeding the amount available will be automatically rejected. The balance of the credit card can be viewed on the HPE ENGAGE & GROW Portal.

For all UK&I users, 1 BonusPoints equates to 1£, not 1€. However, as the Cards are € CreditCards, BonusPoints are paid accordingly to the fixed HPE Exchange rate ( this can be seen on your "My Credit Card" page under "My Profile" in the disclaimer at the bottom of the page). EG: User claims 1 BonusPoint, we then transfer the user the equivalent of 1£ in €. Please note when you use the Credit Card to purchase £ – it will use the current market exchange rate during the payment, but in the portal, the amount of £ is always shown according to the fixed HPE Exchange Rate.

No, the prepaid credit card* is blocked for cash withdraws.

The credit card* is related to the BonusPoint Program of HPE ENGAGE & GROW. Only BonusPoint related funds can be credited and the implementation can only be executed by previous agency at https://engageandgrow.eu.

The HPE ENGAGE & GROW MasterCard can only be ordered online in the HPE ENGAGE & GROW portal. At the main navigation: please select My Account > Order Credit Card. The delivery of your credit card can take up to 4 weeks.

After the distribution of the BonusPoints through the company’s designated administrator for HPE ENGAGE & GROW. This process typically takes two to three weeks.

Depending on the specific statutory provisions of the country concerned and the value of the BonusPoints collected, it can occur that income tax has to be paid on the individual profits of the HPE ENGAGE & GROW program. It is the responsibility of each participant to verify this and if required, to pay the income tax. Please check T&Cs for your country for details.

The BonusPoints that have been transferred to the balance of a prepaid credit card* do not expire. The credit card can be used as long as stated on the valid-to date and will be used for future HPE ENGAGE & GROW program periods.

BonusPoints can only be lost if the reseller administrator does not follow the instructions to redeem the quarterly earned BonusPoints by the deadline stipulated in the instructions e-mail.

The BonusPoint accounts on the HPE ENGAGE & GROW platform are updated weekly.

If your credit card* is lost, please immediately call +49 89 660 626 1500 to block the card or send an e-mail to support@engageandgrow.eu. We will block the lost card and arrange a replacement. The balance remaining on your lost card will be transferred to your new credit card. The costs for the replacement will be deducted from the balance of your account.

After the close of each quarter, the reseller admin will be notified and has 30 days to provide company bank details including VAT number through the ‘Company Management’ console by selecting the past the quarter. After the deadline has passed, all partners that have actively entered their details will receive instructions to create an invoice for the total of quarterly earned company BonusPoints. A company bank transfer will be executed shortly afterwards for the full amount. Since HPE has no knowledge who within your sales teams has closed certain deals, it is your company’s program administrator that is responsible for ensuring the earned bonus point amounts are allocated appropriately to different team members within your company while adhering to local legal and tax regulations.

* Usage of Credit cards is not applicable in Nordic countries (Denmark, Estonia, Faroe Islands, Finland, Greenland, Iceland, Latvia, Norway, Sweden). A company bank wire transfer will be used as the payment method for the total of company earned bonus points.
If you have any further enquiries, please visit https://emea-support.hpereward.com or contact program support.